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RETURNS & EXCHANGES

RETURNS

RETURNS & EXCHANGES

HOUSE OF HARLOW 1960 GLADLY ACCEPTS UNUSED, UNWORN, OR DEFECTIVE MERCHANDISE RETURNS AND EXCHANGES WITHIN 14 DAYS OF DELIVERY WITH THE EXCEPTION OF FINE JEWELRY ITEMS AND SALE ITEMS WHICH ARE FINAL SALE.  

ALL JEWELRY PACKAGING MUST BE IN TACT AND RETURNED WITH THE PRODUCT. 

ALL RETURNS WILL BE REFUNDED TO YOUR ORIGINAL FORM OF PAYMENT AND A  RETURN LABEL WILL BE ISSUED TO YOU AND THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

FOR ITEMS RETURNED AFTER 14 DAYS, HOUSE OF HARLOW WILL ISSUE A CREDIT WITHIN 30 DAYS OF DELIVERY, WITH THE EXCEPTION OF  FINE JEWELRY ITEMS AND  SALE ITEMS WHICH ARE FINAL SALE.   

ALL FINE JEWELRY ITEMS ARE FINAL SALE.

 

REPAIRS

HOUSE OF HARLOW 1960 IS HAPPY TO ACCEPT REPAIRS WITHIN 90 DAYS OF PURCHASE.

 IN SOME CASES, FEES MAY APPLY, SO PLEASE EMAIL US AT STUDIO@HOUSEOFHARLOW1960.COM WITH YOUR NAME, ORDER NUMBER, PHOTOS, AND REPAIR ISSUE PRIOR TO SENDING YOUR ITEM SO THAT WE CAN NOTIFY YOU IF THERE WILL BE A CHARGE FOR YOUR REPAIR.

WE WILL REPAIR ANY BREAKAGE CAUSED BY MANUFACTURER DEFECT ONLY WITHIN 90 DAYS OF RECEIPT OF PURCHASE. 

REPAIRS NEEDED AFTER 90 DAYS OF RECEIPT, CAUSED BY MISUSE OR TYPICAL WEAR AND TEAR, WILL INCUR AN ADDITIONAL REPAIR CHARGE.

REPAIRS TAKE 4-6 WEEKS TO COMPLETE AND ALL REPAIRS ARE SUBJECT TO SHIPPING CHARGES.

REPAIRS WILL BE ASSESSED ON AN INDIVIDUAL BASIS AND THE CUSTOMER WILL BE RESPONSIBLE FOR THE COST OF SHIPPING.

WE RESERVE THE RIGHT TO DENY UNREASONABLE REPAIRS, RETURNS AND EXCHANGES.